Skywalk Privacy Policy
[privacy policy]
Skywalk (hereinafter referred to as
the ¡°Company¡±) complies with the personal
information protection regulations of relevant laws and regulations that information and communication service providers must comply with, such
as the Telecommunications
Secrets Protection Act, the Telecommunications
Business Act, the Personal Information Protection Act, and the Act on
Promotion of Information
and Communications Network Utilization and Information Protection, etc.
We are doing
our best to protect user
rights by establishing a personal information handling policy in accordance with
relevant laws and regulations.
This privacy policy
applies to the use of game
services and related services provided by the company
and contains the following contents.
The meaning of terms used in this
privacy policy is in accordance
with the relevant laws and regulations and our terms of use, and other matters are
subject to general courtesy.
1. Personal information items collected/used
The company collects the following personal
information to provide services.
1) Method of collecting personal information
The company collects the information necessary to provide
services after obtaining the user's
consent by categorizing it as mandatory/optional
information for the following purposes.
The information collected for the purposes
below is collected automatically or by users
directly entering information during the process of using the relevant
service and participating in events/marketing.
We may process
your email address, mobile phone number, and address information to process your
inquiries and send you promotional products.
Your name and resident registration number may be
processed for tax processing purposes.
2) Collection items
- Terminal information and identification number, store information,
game version, ID, nickname, game and service usage history,
access history, cookies, payment history, paid billing
information, promotion/event participation history and product delivery information, IP address
- Log in with
your Google account: Google
ID
- Log in with
your Apple account: Apple email address
picture
3) Method of collecting personal information
Collected through the consent
procedure provided when signing up
for the company's
service
In order to carry
out promotions and events, we collect
information through a separate consent
procedure.
Automatically collected through platforms that have partnerships with the Company and related service providers
When responding to users
while signing up for and using
the service, information is collected upon request or provided
voluntarily by the user.
4) Refusal of collection and use of personal information
Users may refuse
to allow the collection and use of the above
personal information. However, if they
refuse to allow the collection
and use of personal information, they may have difficulty
using some or all of the
services.
2. Purpose of collection and use of personal information
The company uses the
collected personal information for the following purposes.
The company will not disclose the
collected personal information without the user's prior
consent, and will not use it
for purposes other than the
following. If the purpose of use changes, necessary
measures will be taken, such
as obtaining separate consent in accordance with
Article 18 of the Personal Information Protection Act. However, if the
user consents to the disclosure
of personal information in advance, or
if it is
required by law, or if
there is a request in
accordance with the established procedures of an investigative agency, it may be
disclosed to an external party.
1) Performance of contracts for service provision
and settlement of fees for service provision
2) Event winner notification,
event prize delivery, content provision, purchase and fee payment
3) Member management
Verification of identity for use of membership
services, prevention of fraudulent use by bad members
and unauthorized use, age verification, confirmation of consent of legal representative when collecting personal information of children under 14 years of age, handling
of complaints, delivery of notices, confirmation of use of public content
in the game,
confirmation for provision of differentiated services for each
user, confirmation of intent to join,
restrictions on membership and number of memberships, and preservation of records for dispute
resolution
4) Use for marketing
and advertising, partnership
and consignment business
Development and specialization of new services (products),
delivery of promotional information such as events, provision
of services and advertisements
based on demographic characteristics, identification of access frequency or statistics
on members' use of services, provision of promotional/event services, verification of service validity, provision of event and promotional information and opportunities for participation
3. Period of retention and use of personal information
In accordance with the Personal
Information Protection Act and its enforcement
decree, the ¡°Company¡± may terminate the
contract and take necessary measures, such as destroying
and separately storing personal information, to protect the
personal information of members who have
not used the service for
one consecutive year (hereinafter referred to as
¡°dormant accounts¡±). In this case,
the Company shall notify the user
of the expiration date of the personal
information retention period and the details of the measures taken with respect to
the personal information 30 days prior to the
date of the measures.
Personal information collected with the user's consent
will be retained
and used for as long as
the user's membership is maintained,
and if cancellation is requested, the
information will be completely deleted
from the disk in a
non-reproducible manner and
processed in a way that
it cannot be viewed or
used in the
future.
However, in the
event of damage due to theft
of personal information, etc., the company
may temporarily store the member's
ID for up to 14 days from
the date of cancellation in order to recover
and protect the victim, and thereafter completely delete it in a
non-recoverable manner. In addition, there
are exceptions in cases where
consent has been obtained from
the member individually or where preservation is necessary in
accordance with the provisions of related laws such
as the Commercial Act, the Act
on Consumer Protection in Electronic Commerce, etc.
1) Records of contracts or cancellations of subscriptions, etc.
- Reason for preservation:
Act on Consumer
Protection in E-commerce, etc.
- Preservation period: 5 years
2) Records of payment and supply of goods, etc.
- Reason for preservation:
Act on Consumer
Protection in E-commerce, etc.
- Preservation period: 5 years
3) Records of consumer complaints or dispute
resolution
- Reason for preservation:
Act on Consumer
Protection in E-commerce, etc.
- Preservation period: 3 years
4) Service visit records
- Reason for preservation:
Communication Secrets Protection Act
- Preservation period: 3 months
5) Books and supporting documents for all
transactions stipulated by tax laws
- Reason for preservation:
National Tax Basic Act
- Preservation period: 5 years
6) Records of identity verification
- Reason for preservation:
Act on Promotion
of Information and Communications Network Utilization and Information Protection, etc.
- Preservation period: 6 months
7) Record of illegal use
- Reason for preservation:
To prevent misuse
- Preservation period: 1 year
4. Procedures and methods for destroying
personal information
In principle, the company destroys
personal information without delay after
the purpose of collection and use of the information has been achieved.
The destruction procedures
and methods are as follows.
1) Destruction procedure
If the information
entered by the user for
purposes such as signing up
for membership must be retained
for reasons of information protection under other relevant
laws (see retention and use period) even after
the agreed retention period for personal information
has expired or the purpose
has been achieved, the personal
information will be transferred to a separate
database (DB) or stored in a
different location.
Personal information transferred to a separate database
will not be used for
any other purpose than that
for which it is retained,
unless required by law. The company
selects personal information for which a reason
for destruction has arisen and destroys the personal
information after receiving approval from the company's
personal information protection officer.
2) Method of destruction
- Personal information stored in electronic
file format is deleted using
a technical method that renders
the records unrecoverable. Personal information printed on paper is
destroyed by shredding or incineration.
5. Technical, administrative, and physical protection measures for personal information
The company is taking
the following measures to ensure
the security of personal information.
- Management
measures: Establishment/implementation of internal management plan, regular employee training, etc.
¡°Company¡± limits access to
users¡¯ personal information to the minimum number
of personnel who can process personal
information, issues separate passwords for such purposes
and regularly updates them, and constantly emphasizes compliance with the company¡¯s
personal information processing policy through regular training for personnel.
However, the company is not
responsible for any problems caused
by the leakage
of personal information such as ID, password,
or resident registration number due to the
user¡¯s own negligence or problems
on the Internet.
- Technical measures: Management of
access rights to personal information
processing systems, installation of access control systems, encryption of unique identification information, installation of the latest antivirus and security programs, data backup
¡°The Company¡±
is doing its best to
prevent personal information of its members from being
leaked or damaged by hacking
or computer viruses. However, the Company is not responsible for any problems
caused by the leakage of personal information such as ID, password,
date of birth, etc. due to
the user¡¯s own negligence or problems on
the Internet.
- Physical measures: Access control to computer
rooms, archives, etc.
The ¡°Company¡±
defines the area where personal
information is processed and stored as a secure
area and controls the entry of non-personal
or outside persons. Printed materials, handwritten records, external storage media, etc. containing personal information are stored in
a secure place with a
locking device, and the contents or
existence of the information cannot be confirmed without
unlocking the device.
6. Provision of personal information to third parties
In principle, the company does
not provide users' personal information to external parties. However, the following
cases are exceptions.
- If the user
has agreed to disclosure or
provision in advance
- When necessary for bill settlement
for service provision, etc.
- When there is
a request from an investigative
agency, court, or other administrative
agency in accordance with the procedures and methods stipulated by relevant laws
or for investigative
purposes.
- In cases where
it is necessary
for statistical compilation, academic research, or market
research, etc., and provided in a
manner that does not allow
the identification of specific individuals.
7. Notice on the
Transfer of Personal Information
Overseas
To provide game services, we may transfer
and process your personal information in the Republic of Korea, where our
servers and operational staff are located.
The information transferred
includes all personal data collected
during your use of the service.
We will take appropriate security measures in accordance with
applicable laws, and you may withdraw
your consent at any time.
- Destination country:
Republic of Korea
- Time of transfer: From
the time you use the
service
- Transferred items:
Personal information collected through registration and use of the service
- Purpose of transfer:
Game service operation, customer support, technical maintenance
- Retention period: As specified in
our Privacy Policy
8. Rights of members and legal representatives and methods of exercising them
- Members and legal representatives may view or modify
their own registered personal information or that of their children
under the age of 14 (hereinafter referred to as
¡°children¡±) at any time, and may
also request cancellation of membership. In cases where
consent is required for the
collection, use, provision, etc. of personal information of ¡°children,¡± the company obtains the consent of the legal representative
separately from the consent of the child. For
this purpose, the company may
request the minimum necessary information, such as the legal
representative¡¯s name and contact information. The legal representative¡¯s personal information collected in this
manner will not be used
for purposes other than confirming
the consent of the legal representative,
nor will it be provided
to third parties.
- Users can view
or modify their registered personal information at any time,
and if they do not agree
to the company's
processing of their personal information, they can refuse
consent or request cancellation of membership (withdrawal from the game).
However, in such cases, it
may be difficult
to use some
or all of the services. To
view or modify
personal information, go to ¡°Change
Personal Information¡± (or ¡°Modify Member
Information¡±, etc.), and to cancel membership
(withdraw consent), go to ¡°User
Center¡± or ¡°Cancel Membership¡± to go through
the identity verification process and directly view, correct, or cancel
your information. Alternatively, you may contact the
Personal Information Protection Officer in writing, by
phone, or by email, and we
will take action without delay. Personal information that has been canceled
or deleted at the request
of the user is processed in
accordance with the ¡°Retention and Use Period of Personal
Information¡± in Article 5 of the ¡°Company¡± and is processed so
that it cannot
be viewed or used for
any other purpose.
- If a user
requests correction of errors in personal
information, the personal information will not be
used or provided
until the correction is complete.
In addition, if incorrect personal
information has already been provided
to a third
party, the results of the correction process will be notified
to the third
party without delay to ensure
that the correction is made.
- Personal information that has been
terminated or deleted at the
request of a member or legal
representative is processed in accordance
with the ¡°Retention and Use Period of Personal Information Collected by the Company¡± and is processed so
that it cannot
be viewed or used for
any other purpose.
9. Matters concerning the installation/operation and refusal of automatic personal information collection devices
The company may use
cookies to provide customized services to users
or to improve
convenience.
1) What is a
Cookie?
Cookies are very
small text files that the
server used to operate the
website sends to the user's
computer and are stored on the
user's computer hard disk. Therefore,
you can voluntarily
choose to install and collect cookies, so you
can refuse collection. However, if you refuse
to store cookies, there may be restrictions
on the use
of some services.
2) How to reject
cookie settings
¨ç For Microsoft Edge
Directly set from
¡°Tools¡± menu at the top
of the web browser >
¡°Cookies and site permissions¡± > ¡°Manage and delete cookies and site data¡± > ¡°Block¡±
¨è For Chrome
Select the menu
icon at the
top right of the web browser > Select ¡°Settings¡± > Select ¡°Show
advanced settings¡± at the bottom
of the screen > ¡°Content settings¡±
button in the Privacy section > Set directly in
the Cookies section
10. Personal information protection officer and complaint handling information
In addition to regular training,
the company is continuously working on improving
internal guidelines and systems to prevent
personal information infringement, and has appointed a personal
information manager as follows to
protect/manage users' personal information and handle complaints related to personal information.
o Data Protection Officer
Skywalk
Email: services@skywalkgames.com
You can report
any privacy-related complaints that arise while using
the company's services to our
main phone number. Our staff
will promptly and sufficiently respond to your report.
If you need
to report or consult about
other privacy infringements, please contact the following
organizations.
- Personal Information Infringement Report Center (http://privacy.kisa.or.kr /
118 without area code)
- Information Protection Mark Certification Committee (http://www.eprivacy.or.kr /
02-580-0533~4)
- Supreme Prosecutors' Office Cybercrime Investigation Division (http://www.spo.go.kr /
02-3480-3571)
- National Police Agency Cyber
Terror Response Center (www.ctrc.go.kr /
02-392-0330)
11. Changes and notification of personal information processing policy
The company may change
its personal information processing policy as needed,
such as in
the case of revisions to laws,
changes to service policies, or enhancements to security.
In the event
of a change to the personal
information processing policy, users will
be notified in advance through
the official website, in-game notices, or other
appropriate methods at least [7 days]
prior to the implementation of the change ([30 days] in the
case of significant changes).
If there are
any significant changes (e.g., addition of personal information collection items, change in
purpose of use, change in retention
period, etc.), the user's consent
may be obtained
again.
The changed personal information processing policy will take
effect on the announced effective
date, and if the user does
not agree to the changes,
he or she
may discontinue using the service
and cancel his or her account.
12. Customized advertising guidance
Customized advertising provides useful advertisements to users by using
the user's visit history, activity log, and search history (hereinafter referred to as 'behavioral
information').
Skywalk Co., Ltd. uses an 'advertising
identifier' to provide appropriate advertisements to users. An advertising
identifier is an ID issued by
the mobile operating system (OS) and is used to
provide customized information or advertisements to users.
1) User information protection for customized advertisements
Skywalk Co., Ltd. carefully manages user information. Skywalk Co., Ltd. does not collect
sensitive information that may clearly
infringe on the rights, interests,
or privacy of users, and does not combine behavioral
information collected through advertising identifiers with personally identifiable information without the user's consent.
Behavioral information collected through advertising identifiers is stored for
up to one
year and then destroyed to provide
customized advertisements
and content based on estimated gender,
age group, and interests based on demographic characteristics. When destroying the information, technical methods are used
to prevent the information from being restored
or reproduced.
Skywalk Co., Ltd. does not collect
activity logs or other information
from children it knows are
under the age of 14 or from
online services primarily used by children under
the age of 14, and does not provide
customized advertisements to children it
knows are under the age
of 14.
2) How to set
up customized advertising
Users can opt
out of receiving personalized ads at any time,
and if they opt out, they
will no longer
be shown personalized ads.
If you do
not wish to receive interest-based
advertising within mobile apps, you
can disable personalized advertising settings by following
the settings below for each
OS.
- Android: Home > Settings >
Google > Ads > Opt out
of Ads Personalization (ON)
- iOS: Home > Settings >
Privacy
> Tracking > Allow apps
to request tracking (OFF)
|
Name of business entity collecting and processing behavioral information |
|
Skywalk Co., Ltd. |
|
Items of behavioral information collected |
|
User's visit history,
activity log and search history within the service |
|
Methods of collecting behavioral information |
|
Automatic collection and transmission when users use the
service |
|
Purpose of collecting behavioral information |
|
Providing customized advertising and content based on estimated
gender, age group and interests based on demographic
characteristics |
|
Behavioral information
retention period |
|
After 1 year of storage, completely destroy or separate
the items in a way
that they cannot be recovered. |
|
How to exercise
user control |
|
Android Google Settings > Ads > Opt out
of interest-based advertising iOS Settings > Privacy >
Advertising > Limit Ad
Tracking |
|
Methods of relief for user damages |
|
Skywalk Email
(services@skywalkgames.com) |
The behavioral information we provide to
third parties for customized advertising includes:
|
Person receiving
behavioral information |
|
Google,
Apple (IDFA) |
|
Items of behavioral information provided |
|
User's visit history,
activity log and search history within the service |
|
Purpose of use by recipients of behavioral information |
|
Providing customized advertising and content based on estimated
gender, age and interests based on demographic characteristics |
* Behavioral information:
- Online behavioral information: To identify users'
interests, preferences, and
tendencies, such as website visit
history, app usage history, purchase and search history, etc.
Online user activity
information that can be analyzed
- Online customized advertising: By processing behavioral information, the user's interests, preferences, and tendencies are analyzed/estimated,
and then customized to the user.
Online advertising provided
[Supplementary Provisions]
Announcement Date: May 1, 2025